The employee's email address is possibly damaged, Prem.
It looks like there's an issue with the employee's email since the other one received their pay stub. I'd suggest asking your employee for another email address to help us isolate the behavior. Once you have it, go to his/her profile and change it there.
Here's how:
- Click Employees at the top, and then select Employee Center.
- Find the employee's name.
- Go to the Address & Contact section.
- Change the Main Email.
- Click OK.
Once done, try to run and send a dummy payroll to see if the same thing happens.
Aside from emailing the pay stubs, QuickBooks Desktop also have the View My Paycheck feature. This lets your employees access their paychecks 24/7. You don't need to email the pay stubs anymore because after running payroll, you can automatically upload them.
Please keep me updated with the results after sending the sample pay stub. You can leave a reply, and I'll get back to you.
