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Replying to:
ericpchao01
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Hi all, 

 

I am having the same issue with you guys ever since the switch. And finally, I found one why to solve partial of the issue. Let me split my issues into 2

 

1. payroll every month:

- I use auto payroll so it runs automatically every month, and I expect all the payroll details would be exported to my QB for Mac. But no. This is still not solved. And I don't see anything left in the export section to export it manually. 

 

2. pay payroll tax:

- this is done manually to pay and export. I have had issue not getting a download IIF file. Today I finally saw Safari blocked the pop up window (a small tiny icon shown on web address line). Once I click on it to allow pop up, the file was downloaded. For now, this part is solved.

 

***  this is specifically for the Support Team.

I have read through the whole thread and I think you are not getting the point/ issue with most people. And I am having the same issue too.

After unsuccessful export, whether it's from my (1) or (2) issue listed above, and we tried to RE-EXPORT the IIF file (note the capped RE-EXPORT), we cannot find a place to download the "supposedly exported but downloaded IIF file" from Online Payroll. The question is: Is there a listed in the online payroll site that listed all the "supposedly exported IIF file" that we can re-download? Your posted kept going back to the setting. This has nothing to do with the setting. We just need to re-download. And please don't tell us to keep going back to the export section and export. There is nothing there. 

 

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