Thank you for adding more details about your class tracking concern, meickelbeck.

I’ve replicated your issue using my QuickBooks Online Premium Payroll test account, and the Class tracking section should be available in your current subscription. I'm able to assign a class on my end, too.

Since you already contacted our Payroll Support about it, they’re all hands on deck working to get this feature to show on your end. You may also want to call us again to check for any updates.

Let me share the article to learn more about our support hours and types: Contact Payroll. From there, choose QuickBooks Online Payroll and click the link for QuickBooks Online Payroll Premium.

I’m adding a link that provides detailed information on the features and tasks you can do in QuickBooks Online Payroll Core, Premium, and Elite. Make sure to click the topic to see the complete details.

Don’t hesitate to drop a comment if you have other payroll concerns including assigning classes. I’m always ready to help and make sure this is taken care of for you.