Thanks for joining us here, @bmore.
I'll share some information about the unrecoverable error when e-filing MD SUI. The status of the investigation has already been closed. Our engineers confirmed that there are no changes to the filing rules with Maryland.
If the program will crash when attempting to e-file, you'll want to run our QuickBooks Tool Hub. This is where you can get the tools we have to help fix QuickBooks Desktop issues.
Here's how:
- Close QuickBooks. Then, download QuickBooks Tool Hub. Save the file on your desktop.
- Open the downloaded file (QuickBooksToolHub.exe). Follow the on-screen steps to install and agree to the terms and conditions.
- Double-click the icon on your Windows desktop to open the tool hub.
- From the launchpad, select Program Problems. It'll take 2-3 minutes to complete.
Once done, restart your computer and try e-filing again. See this article for details about the tool hub: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
If you're still getting the same result, please contact our Payroll Support so we can escalate the case. Follow these steps to reach out:
- In your QuickBooks, press F1.
- Select Contact Us.
- Enter a brief description of the issue, then tap Continue.
- Click either Chat with us or Have us call you.
Additionally, here's a reference for a compilation of articles you can use when using payroll: Help Articles for QuickBooks Desktop Payroll.
Please know that you're always welcome to reply anytime if you have follow-up questions or concerns. I'll be around to help. Have a good one.
