Thanks for joining the thread, @S_Rubio.
I appreciate all the steps you've performed to resolve this. Since you're still getting the same results, I recommend contacting our Customer Care Team. They have the tools to help further investigate this in detail and figure out the root cause of the issue.
To reach them, follow the below steps:
- Go to the Help menu at the top.
- Select Contact Us.
- Enter your concern in the description field.
- Click Let's talk.
- Select either Start a chat or Get a callback.
To ensure that we address your concerns on time, I encourage you to check our support hours first.
For future help, I'm attaching a resource that will give you the answers you need when managing your account: QuickBooks Online Community help articles.
Please don’t hesitate to reach back out if you need anything else. I will be right here for you, @S_Rubio. Take care and have a good day.
