This isn't the kind of impression we want you to leave with, @txladycandy.

Currently, you'll want to contact our Customer Care Support so we can include your file in the list of affected users. This way, you'll get updates about the resolution status.

Please follow the steps provided by my colleague above to reach out.

In case you need help with other payroll-related tasks, feel free to check this link to go to the page: Browse all articles for QuickBooks Desktop Payroll.

Know that you're always welcome to swing by if you still have questions or concerns with payroll. I'll be here for you. Take care and have a great rest  of the day.