I am having a really hard time understanding all of this, as I am not very savvy when it comes to technology. Imagine my frustration as Quickbooks was so EASY to navigate, prior to this update. Now, everything I use is in a completely different location, takes more steps to accomplish my goal, and I'm constantly having to write in for support. (Because you can't talk to a real person anymore). This is costing me a LOT of time, as well as loss in income, because I'm putting most of my efforts towards this. Additionally, the cost for payroll continues to creep up and up, for a product that is not working the way that it should. 

That being said, I do not think you gave me the right instructions, as I operate on a Mac. The instructions you gave me do not match the issue I am having. 

I do appreciate your help. Thank you.