We're glad to have you here, Nora!
Thank you for reaching out to the QuickBooks Community. I appreciate you doing all those troubleshooting steps to process your payroll.
I have here some steps that can help you resolve the issue. Also, can you tell me if you receive an error message sending your payroll? This helps me investigate why it's not working.
In the meantime, you can follow these steps to fix the issue:
- Reboot your computer.
- Check your system time and date settings, and change them if they are not set correctly.
- Be sure you have the latest payroll update.
For more detailed steps, check out this article: Troubleshoot Payroll Service Server Error or Payroll Connection Error.
I'm also adding this article to help track your payroll transactions in QBDT: Customize payroll and employee reports.
As always, you can visit our Help Articles page for QuickBooks Desktop if in case you need to learn some "How do I" steps.
Feel welcome to visit us again here with any concerns or questions you may have with payroll. The Community always has your back.
