There are a lot of kinks in the new update. I use the desktop version, but run payroll and tax filings online. In addition to that, it is really difficult to find trained help from you to help find solutions. I have figured out much of it on my own, but there are a lot of extra steps and hoops to jump through. The new update is just really clunky. Prior to the update, it was really easy to navigate.

Currently, I am having issues exporting my tax payments to the desktop. I can successfully export and import, but when I go to my chart of accounts, (in desktop) there is no deduction of the payment. When I go back online, it shows that the report was never exported, even though it originally said that it had! I am really frustrated with this, and the lack of customer service support.