Joining the thread to help with your question about the paystub error, SeaBkk.
The status of the investigation that's attached to this thread is already closed and resolved. Since you're still getting the same issue, let me share a couple of steps that can resolve unexpected results when working in QuickBooks Desktop.
First, make sure that you have the latest QuickBooks maintenance release. Here's an article as a guide: Update QuickBooks Desktop to the Latest Release.
Second, download and install a payroll update, Here's how:
- Go to the Employees menu, then select Get Payroll Updates.
- Put a check in the Download Entire Update checkbox.
- Select Download Latest Update.
Once done, open the latest paystub to check if the sick accrual is already correct.
Also, aside from going to the Help menu, there's also a different way of reaching out to our Payroll Support Team. Go to these links to get one of our chat support agents to take a closer look and determine the cause of the issue:
Feel free to check out these articles as well just in case you might need them when running payroll in QuickBooks:
You can always get back to this thread or visit us anytime in the Community if you need more help from us. We're always here to sort things out.
