Thank you for getting back to us and providing us with more details about the concern that you're having about approving time, @vmdavis0213.
Since you’ve already tried clearing your browser’s cache and are still unable to approve time, I suggest reaching out to our Customer Support team. They can get into your account in a secure environment, isolate the issue you’re having and help you resolve it.
You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Provide us with some information about your concern.
- Select the Contact Us button and provide some details about this concern, then on the Let's talk button.
- You'll now be provided options on how to connect to our Customer Support.
Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
Refer to the following article for more information about approving, unapproving, or reject hours for multiple employees or one at a time: Approve or unapprove employee hours using QuickBooks Time in QuickBooks Online.
Let me know if you still have questions about approving time in QBO by leaving a reply below. Take care and have a great rest of the day!
