Thanks for letting us know about this, @vmdavis0213.
I have some information about approving time. While we don't have a reported case about users unable to select a pay period, you'll want to start your troubleshooting steps by accessing your account using a private browser or incognito window. This browsing doesn’t store data and will help the page load without issues from temporary data.
Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
After that, go back to approving the time again. If you’re able to select a pay period, it’s a good idea to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and a faster browsing experience.
However, if you're still experiencing the same result, please contact our Payroll Support. This way, we can create a case for you and investigate further. Here's how to reach out:
- Go to Help.
- Select Contact Us.
- Enter a brief description of the issue, then tap Continue.
- Click either Chat or Callback.
Additionally, here's a link that covers all tasks you can do when using the payroll feature.
Feel free to reach out to me again if you have follow-up questions or concerns with payroll. I'm more than happy to assist you. Take care and have a good one.
