Thank you for getting back to us and clarifying your concern, @ptheo1.
I want to make sure this concern is taken care of, and I'd like to redirect you to the best support group available to get this addressed right away.
Since you've already performed multiple updates and still can't generate the 941 Worksheet 2, I recommend contacting our QuickBooks Payroll Team. This way, they can further look into this matter and provide some workaround to generate worksheet 2. They can also create an investigation ticket if other users are experiencing the same. To reach them, please follow the steps below:
- Go to the Help icon and select QuickBooks Desktop Help.
- Click Contact Us.
- Write your concerns in the description box, then select Continue.
- Select which one of the support options you'd like to use.
You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Desktop Support.
Please know that I'm just a reply away if you need any further assistance generating payroll forms in QuickBooks Desktop.
