Candace,

I appreciate the reply. As mentioned in my previous post, we have been in contact with Customer Support for the past 8 months on this issue.  The issue continues to occur each time we do payroll.  When we call Customer Support the rep mentions that their backends team has to make a change on their end.  Once the change has been completed- then the payroll goes through.  The entire process takes 1-2 hours for this to be done.  I do not have time every payroll to go back and forth trying to get the problem corrected.  We have been told several times that QB is aware of the issue- but that the issue is not a top priority to fix.  It is getting to the point that we would switch our payroll processing to another vendor.  We have been with QB for 17+ years and have never had these types of issues.  Can you please research a permanent solution to this issue?