I need the desktop payroll service key, it was NOT EMAILED to me. So I went to the online log in for the desktop version where is shows that I have paid for the payroll option and to view the details it asks for the EIN. I enter the EIN and it tells me its not the EIN on file. However it matches the EIN on quickbooks desktop. I am INCREDIBLY frustrated right now. There is no phone number to call. When I click on contact us under help in QB desktop it freezes and I cannot type a question. I do not know where else to ask this or where to go from here. So do not tell me to contact someone this way, it will not work.