Thank you for reaching out to the Community with feedback about your GPS experience @AJMJ.
I hear you when you say that you need to know where your team is for deliveries. The tracking feature is definitely important.
We've seen a number of reports lately on GPS not performing properly, and are working to collect more information to understand the root of the issue. At this time, our ability to look into and escalate GPS issues is dependent on receiving logs from the impacted devices so that we can get a deeper look into possible causes.
If you haven’t already, I recommend going through these QuickBooks Time Mobile GPS troubleshooting steps.
Next, let’s get the device data to our Support team. The best way to make sure we are getting the data from your team is to have them send in device logs. Once they have sent them, an Admin will want to reach out to QuickBooks Time Support to let them know they’ve been sent and you’d like to have them reviewed for GPS issues. Here’s how to send the logs:
- While logged into the app, tap More.
- Then go to Settings.
- Choose Help & Support.
- Lastly, select Send in Device Logs.
We’re dedicated to getting this feature running optimally for you and your team and these logs will really help.
Please let me know how that goes. I’m here to make if you have any additional questions about the GPS logs or anything else. I’d love to help.
