Hello, @pichney.

I appreciate you joining in this thread and sharing your experience with our phone support. I can see you've been through a lot in trying to add a time tracking user in QuickBooks. Allow me to chime in and help share some insights about this issue.

Our Development Team is aware of this and plans to address this in the future product release. At this time we don't have an exact turn around time yet for the availability, but rest assured this is taken care of. 

I'll also make sure to give an update here once this is available. Also, if you need help in the future, you can visit us in the Community again or you can get in touch with our chat support. Please refer to this link for the steps: Contact the QuickBooks Online Customer Support team.

Keep me posted if you have additional questions. I'm always here to help however I can.