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Replying to:
jamespaul
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Hello, George. 

 

I have some details about the electronic tax payments in the print check queue. 

 

It's confirmed that we have a reported case about the tax payments showing up in the print queue. Our engineers are currently working on a fix. 

 

In the meantime, you'll want to remove those electronic tax payments from the print queue manually. Here's how: 

 

  1. Click the + New button, then select Print checks.
  2. Check the electronic tax payments.
  3. Click the Remove from list button.

 

remove1.PNG

 

If you want to get an update from our engineers about the issue, I would recommend contacting our support. They'll add you to the list of affected users, and you'll be receiving notifications through email.

 

I'd like to do it here, but I'm unable to access to any sensitive contact information. That said, here's how to reach them: 

 

  1. Click the Help menu.
  2. In the chat box, enter something like "Speak to an agent."
  3. When asked, type "talk to a human" or "electronic tax payments showing up in the print queue."
  4. Proceed with I still need a human.
  5. Click the Get help from a human option, then choose how you want to contact us. 

 

Do you need to check on your payroll liabilities and current year-to-date data of your employees? This article can guide you through the process: Run payroll reports.

 

We appreciate your patience as our engineers are working to get things back to normal. If you have other questions about your tax payments, please let me know. I'll be around to help. 

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