Let me help with your question about restoring paystubs in QuickBooks Workforce, colleenspooner.

A new account might have been set up when the employee changed the email address in QuickBooks. This can be the reason why she can't see her past paystubs when logging in.

In this case, I would suggest reaching out to our Chat Support Team for QuickBooks Workforce. They can access both accounts and merge or associate the new email address to the old account. Here's a link where you can reach out to them: chat with us. 

Don't hesitate to reach out to us again if you need anything else. We're always here to help.