Hi, Karen_21.
Thanks for reaching out to the community. There are 3 possibilities in your case, I'll go over all of them so we can get you back up and going as soon as possible. Here they are:
- Your account is under an accountant's Wholesale Billing
- Your account was purchased through an AppStore or another third party
- Your cached images are corrupted or conflicting causing a display error
Wholesale Billing:
If you think maybe you're on an accountant's wholesale billing, you will need to reach out to the accountant to have them transfer the billing to you. Here's how:
- Go to Settings and click Subscriptions and Billing.
- Select the dropdown next to your company and choose Transfer billing to client.
- Tap Remove.
Your accountant may need some more help, if so then here's a link to the article on managing clients subscriptions to help guide them a bit more.
Purchased through Appstore:
If you may have purchased QuickBooks through the Apple Appstore or Google Playstore. In that event, head over to our article on how to Cancel your QuickBooks Online mobile app subscription purchased from an app store. There are step-by-step instructions available just navigate to the section for whichever service you're using.
Clear Cache:
In the off chance, neither of these applies to you, you may need to clear your web browser's cache. Here's a brief guide on how to do so in Google Chrome:
- Press Ctrl+H on your keyboard
- Select Clear Browsing Data on the left
- Check the Cached images and files box
- Choose All time from the time range drop-down
- Last, click Clear Data in the bottom right.
Once the browser finishes clearing the cache, restart the browser and attempt to navigate to the billing and subscriptions tab again.
Here are a couple of articles that may help you as well:
Please let me know if you still need help. We're right here to assist you anytime. Take care and stay safe.
