I am so mad.  I pay a lot of money to this software.  I have been in business for 47 years and this password problem has happened twice now costing me hundreds of dollars in penalties.  My 940 and 941 payments have been being rejected because Quickbooks lost my PIN it did not change.  I had a problem with my Indiana Unemployment account and worked for hours with someone who had access to my desktop at Quickbooks right when this password was lost.

I think at a bare minimum your soft ware needs to send us a big bright red warning in bold print when our tax filings are rejected.  Running across this information months later by accident or getting a collection notice from the EFTPS system for penalties and interest is so angering!!!!  How would you like to thousands of dollars for a software program, have it loose you password that has not changed and then have to pay hundreds more in penalties.  I will definitely never recommend any business go with Quickbooks, there has to be something better or at least as good and less expensive.  I'm glad I will be retiring in a few more years.  I can't take much more of this.  And that there is no one to work through this with me.... what am I paying for?