Thanks for sharing your experience while using our time tracking feature, @cmjesquire. I appreciate you for trying all the possible troubleshooting steps to make this work. 

I have here some information that your employee needs to do before they can start tracking time. 

After inviting him to QuickBooks Time, ensure the following: 

• Be on the lookout for a text message with the invite.
• Accept the invite.
• Create a user ID and password (if they haven’t already).
• Download the QuickBooks Time app

For additional insights, check out this article: Set up your employees to track time with QuickBooks Time. 

For future reference, read through this article to help you learn about tracking and managing time in QuickBooks.  

Feel free to message again if you have additional concerns. We're always delighted to serve you well.