I just want you to know that we contacted our IT guy today because I am thoroughly fed up with this issue and Quickbooks slow response to the issue.  We are using Office 365 Online.  Our Summarize Payroll in Excel did not work either.  I had another issue with my computer today and while he was resolving that issue, I mentioned this to him.  He said he thought he could take care of it.  He went into the computer and went into some of the Intuit files and was able to remedy the issue.  He stated that someone on a forum had discussed how to do it.  I have looked through the forums, but I don't see anything.  I am assuming, though, that any IT person would know about it.  If not, you may want to contact Wendell Wilson Consultinig, LLC in Richmond, KY and see if he can resolve your issue.  It was a 15 minute fix at the most.