Hi there, HeatherDeters.
I appreciate all the details and the troubleshooting steps you've performed to resolve the issue. Since the problem persists, I recommend contacting our Customer Care Team. They have the tools to pull up your account to deep investigate the root of the problem and why the issue keeps appearing.
Here's how to reach them:
- On your QuickBooks account, go to the Help menu at the top.
- Tap QuickBooks Desktop Help.
- Choose Contact Us.
- Give a brief description of your issue.
- Click Let's talk and then choose a way to connect.
To learn more about our contact options and support availability, see this article: Contact QuickBooks Desktop support.
If you have additional assistance while managing your QuickBooks account, let me know. I'll be around to provide further assistance. Have a nice day.
