Thanks for the quick reply but I don't have the "Send a reminder" option on my screen. It doesn't even show me the "Email sent to..." icon even though they did get the original email from the system to fill out the W-9. See the attached screenshot of what I see. And if I click the Direct Deposit slider button under Bank Account it only gives me the option to enter the info manually, although the pop-up message that first appears says I can send an email to have them fill it in themselves, but as you can see I don't seem to have that option. 

How can I get that option to re-send the email?