Thanks for getting back to us, @ecarrella.

You can get in touch with our Customer Support Team again and give the reference number of your case. This way, they can further investigate why your Federal taxes aren't taken out and provide other troubleshooting steps, so you can complete your payroll. 

Just follow the steps shared by ZackE on how to reach them. Also, make sure to update your tax tables at least every 45 days, or every time you pay your employees to get the most current tax calculations.

Moreover, I'd suggest running and customizing any payroll reports in the program. Doing so will help you get the payroll information you need about your business. Just go to Reports from the top menu. Then, choose a report from the Employees & Payroll section. To learn more about this process, visit this article: Customize Payroll and Employee Reports. 

Reach out to me in the comment section if you have any other issues or concerns, and I'll get back to you as soon as possible. Have a great rest of the day!