Not having access to already filed W3 seems to be a quickbooks "feature" according to the company and a bug according to the users.    One of the many reasons why my clients will no longer use quickbooks payroll services.  (after the ability to edit & delete direct deposit

paychecks before processing was removed in December and customer support said that was intentional, a feature, not a bug).

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@ZackE wrote:

Thanks for joining this thread, orders17.
 

I've reviewed our ongoing/solved investigations and can confirm there's currently no records about users reporting that they're unable to view their W-3 forms.
 

Since nothing's happening when you click View, I'd recommend checking your browser. It's possible this problem could have something to do with temporary internet files. These types of records are stored on your computer, but sometimes they can cause issues with certain webpages. You can open a private window and try viewing the form again to see if it works.
 

Here's how to access incognito mode in some of the most commonly used browsers:

• Google Chrome: Ctrl + Shift + N
• Internet Explorer: Ctrl + Shift + P
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

 

If you're able to access your W-3, it's safe to say this problem's being caused by temporary internet files. It can be fixed by clearing cached data and Intuit-specific cookies.
 

In the event it continues doing nothing upon selecting View, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while you're signed in.
 

Here's how:

1. Click the Help (?) icon.
   
2. Choose Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

 

Be sure to review their support hours so you'll know when agents are available.
 

Please feel welcome to send a reply if there's any additional questions. Have a great day!

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