We’re determined to resolve this right away, @kerriec.
I want to help you. However, it needs access to your account to check further. Since the Community is a public forum, it would be best to contact our Technical Support team. That way, they’re able to verify the main issue and can immediately provide a fix.
You can follow these instructions to reach out to them:
- On the QB Assistant window, type Talk to a human.
- Select or type, I still need a human.
- Type it again until you see a shortcut to connect with my human option.
- Click the Contact us link and select how you want to reach them.
You can also check this link here to contact the QuickBooks Support team. In case you’re using a different version of QuickBooks.
I’ve added this article for additional information about viewing paychecks and W-2s in QuickBooks Workforce. This reference includes steps to change email or password for Intuit account.
Don't hesitate to drop a message below if you have additional payroll concerns. The Community team is here to help. Take care always!
