Hello there, @Sixpence66.
When the employee accepted your invitation to Workforce, their Intuit account was also created. Thus, if they need to update their email address, they can do it on their end. Then, you can just update their email on your record, so they can receive their future pay stubs in their Workforce account.
However, since the employee is also an admin, he can use a different email address (not the same as his admin access). This way, the update will go through.
If the issue persists, I'd recommend getting in touch with our Customer Support Team. This way, they can pull up the employee's account and help change the email.
Here's how:
- Go to the Help menu.
- Click QuickBooks Desktop Help.
- Select Contact Us.
- Enter "Unable to resend Workforce invitation" in the description field, then click Continue.
- Select either Message an Agent or Talk to a Specialist.
Let me add the article on how to invite employees to see pay stubs and W-2s online. It will provide you the details on how to set up and invite your employees to view and print their stubs and W-2s.
Click the Reply button below if there's something else that we can do for you. I'm just around to help.
