Hi Accountant95!

I understand that you need to fix the direct deposit issue you encountered in order to set it up successfully. I still suggest reaching out again to our Payroll Experts to see if there's an update since you already reported this. Also, they can create a ticket so our engineers can investigate it, if necessary.

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Select Contact Us on the pop-up.
3. Enter your "Direct Deposit Setup", then  Continue.
4. Choose a way to connect with us:
   • Start messaging
   • Get a callback

I've added some articles for more info about Direct Deposit payroll in QuickBooks Desktop:

• Set up your company payroll for direct deposit
• Handle a direct deposit paycheck that was not received by an employee

Post again here if you have other concerns. We'll respond as soon as we can.