Hello, renee37.
Let's isolate this case by logging your account using Private/Incognito mode. Browsing privately prevents from storing additional cache files that may be causing the unusual behavior in your account.
Use the following shortcut keys to open a private window:
- CTRL + SHIFT + N (Google Chrome and Mozilla Firefox)
- CTRL + SHIFT + N (Internet Explorer)
- CTRL + OPTION + P (Safari).
Once able to open a private browser, try to add trips again. If it works, go back to the main browser. Then, clearing cache and cookies. Additionally you can also use another supported browser in QuickBooks Online.
In case the 940 still doesn't appear in the Annual Tax form, I suggest contacting QuickBooks Online Support, they have the tools to pull up your account and help you isolate this issue.
Here's how to contact us:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Click Talk to a human.
- Choose Talk to a human.
- Enter your concern.
- Tap Contact us.
You can contact us every Mondays to Fridays from 6: 00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturdays.
Please know that you're always welcome to swing by anytime if you need help with anything else. The Community is here for you. Thanks for posting and have a good day.
