I can see the urgency of this situation, @sherylc.

I've got some insights to make sure your employee can access his/her account without delay. 

Resetting your employee's Workforce password needs checking of his/her account. I'd love to take care of it myself, however, we're unable to it here since this is a public space for security reasons. With this, I highly recommend reaching out to our payroll support team. They use a specific tool to help you reset your employee's password so he/she can access his/her account. To connect with them, please refer to the outlined steps provided by my colleague, Jen_D. 

Also, I encourage you to visit our QBDT Help page, so you can browse articles or even questions of other QuickBooks users that were answered by QuickBooks experts. This will help you earn more QuickBooks knowledge that can help you with your accounting tasks.

Let me know how this goes and feel free to post again here if you have further questions about managing your employee's Workforce account. I'm always around to help. Have a good one.