That's correct... but if you remember, the Employee owns a new phone with a new phone number... so when he resets, whatever phone number he entered when signing up with Workforce is either useless, or the reset link is being given to an unauthorized person who now has that phone number.  He as is also having a not so great experience when he calls support.  Is there a way to reset the Workforce password on my end.  It has been done in the past, but these two functions have been taken out as far as 2019 Premier Desktop is concerned.