Good day, sherylc.

This is not the service that we want you to encounter. Part of my job is to ensure we're able to assist our customers properly in a manner that your experience is marked as outstanding. That being said, I'd like to provide assistance in resetting the employee's access for their W-2.

When an employee forgets the user ID or password when logging into the Workforce page, all they have to do is select the I forgot my user ID or password link and follow the onscreen instructions.

To know more about how the workforce works in QuickBooks Desktop, please visit this article: View your paychecks and W-2s in QuickBooks Workforce. This will provide you steps on where you can change the email address as well as a link to get in touch with our Payroll Team.

Let me know how it goes by leaving a reply below. I want to make sure you're able to reset the employee's access. I'll be right here if you need anything else. Have a good one!