Hi there, @ccptreasurer.

Thank you for getting back to us here in the Community. Allow me to join the thread and help share additional information about running reports in QuickBooks Online Payroll.

To single out the cause of this unexpected behavior, you may need to start running/opening the report using an incognito window/private browser. You can use either of the following shortcut keys:           

• Google Chrome, press CTRL + Shift + N
• Mozilla Firefox: press CTRL + Shift + P
• Internet Explorer: press CTRL + Shift + P
• Safari: press Command + Shift + N

If it works fine using an incognito window, you may need to clear the cache of your regular web browsers. Also, using another supported browser can also help us narrow down the cause of this unexpected behavior.

If the issue persists, I suggest reaching out to our Payroll Support. An agent will be able to check and investigate this further through a secured remote access.

For the support's contact information, you may check it here: https://payroll.intuit.com/support/contact/?infosrc=qs&service=64.

Let me know if you have any other concerns about running reports in QuickBooks. I'd be glad to help!