trying to reach a human....and there is no option for that.  Only chat....I have tried to set up a chat 5 times now and it doesn't even take me to a chat box...just has me fill in my info, hit submit and then NOTHING. NOT A THING. NADA ZIP ZILTCH.  Pretty freaking frustrated and highly upset that I have NO OTHER WAY to get in touch with ANYONE over at Quickbooks.  WTH.