I appreciate you taking the time posting an update on this thread, @thebuffshow,

Getting this resolved in no time is our main goal. I'll be showing you the different options on how to make an employee inactive.

Option 1: Update an employee from the Employee's menu:

1. Go to the Workers or Payroll menu then choose Employees.
2. Find the Employee name and click the Active drop-down from the Status column.
3. Choose Not on payroll.
   

Option 2: Within the Employees profile:

1. Go to the Payroll menu, then Employees.
2. Click on the employee's name.
3. Press Edit Employee or click the pencil icon beside the Employment section.
   
4. Go to the Employment tab and change the Status to Not on Payroll.
   
5. Hit Done.

If that doesn't work, try doing the steps in a private window. Unexpected issues this mostly are affected by the large data in the cache. This is because the data on a regular browser will overwrite itself and will remove history unless done manually.

While the incognito mode will not save any history, it is a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Clearing the cache can also help resolve browser issues in QBO.

If you already tried this, and still getting the same problem, I recommend getting in touch with our Support Team. They can help report this to our engineers who can help with program bugs and other technical concerns.

Also, regarding our support, we have made changes to our operation hours and our contact options. Our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.

Follow these steps to reach out to a live agent:

1. Go to the Help menu then select Contact us.
2. Enter the keyword Payroll, Account Management and Billing in the What can we help you with? box.
3. On the next screen, scroll down to the Choose a way to connect with us section.
4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
   
5. When using the messaging option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you after filling in the information needed. See this:

6. When you're connected, provide all the information about your concern or request a viewing session with out representative.

If you opt to use the Start messaging option and gets an unresponsive behavior, try using a private browser using the steps above.

Keep us updated on how it goes. I want to make sure this employee management concern is resolved and I'm here to provide further assistance. Have a good one!