Hi @mtdiner.

This is not the experience I want you to undergo in getting W-2 forms in QuickBooks Online Payroll Core. 

The timing of your W-2s depends on if you chose to have us pay and file your federal and state payroll taxes for you or if you opted to pay and file them yourself. Also, the starting date in viewing the said form is January 13, 2021. With this, I'd suggest waiting for 2 to 3 days more. 

For more information, you may check out this article: When will my W-2s be ready?.

If still unable to view the form, I'd recommend reaching our Customer Care Team. They have a physical copy of a form, and they can check if there are updates. Please follow the steps presented by my colleague ShiellaGraceA on how to contact them. 

Ensure to call them within business hours to guarantee we address your concern immediately. 

I've also added an article about handling employee's forms, paychecks, and other associated topics: Year-end checklist for QuickBooks Online Payroll.

Please let me know if you have other questions or concerns. I'm always here to help.