Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
JoesemM
Moderator

Reply to message

Hello there, @savbloom, @savTAL.

 

As mentioned by my colleagues in this thread, we have an open investigation in which employees can't view their W2's. If you haven't contacted our Phone Support team yet, I'd suggest getting in touch with them. They can add you to the list of our affected users. 

 

For your convenience, you can provide this investigation number: INV-53248. This way, our product engineers assigned to this investigation will send out an email update, as soon as it's available.

 

You can also follow the recommendations shared by my  

colleagues Catherine_B and MichelleBh on how to access your form and how to contact our support team.

 

Regarding your concern @savTAL, we don't have a specific date when this be available. For now, you can run a payroll summary report to show the paycheck you've created in that specific period. For additional reference, you can check this article: Run a payroll summary report.

 

Also, I'm adding these articles that will guide you on how to file them and fix mistakes with your W-2s:

 

 

I'll be around if you need additional payroll assistance or any QuickBooks related. I'd be happy to help.

Need to get in touch?

Contact us