Thanks for the quick response, @jcadysmom.

I appreciate you for clarifying the version you use. I'll share some information about employees unable to view W-2 forms. 

Yes, it doesn't matter since both employees are opening the same website, which the Workforce. Our engineering is tirelessly working on this to get this resolved as soon as possible. 

Please contact our support to add your company to the list of affected users. Let me guide you how: 

1. Go to this link: https://help.quickbooks.intuit.com/prechats/offerings/QB-Desktop-ProPremier-CHAT/22240/view.
2. Complete the necessary information. 
3. Hit Submit. 

I've also added some articles about maintaining your tax forms, reports, W-2s, and other relevant topics. 

• How to reprint or replace employee W-2 forms
• Taxes

Don't hesitate to leave a comment below if you have follow-up questions. I'm glad to help.