Sorry for not stating this in my email I'm not using QBO.  I'm using QB Desktop Premier.

I'm not sure if it matters, but the employee who is having trouble seeing her W2 was not orginally invited to access her info online.  I've now invited her and she's registered.  She can see her paystubs, but gets a "not ready" message for her W2.  

Is that part of the "know problems" that QB is working on?