Let's perform some troubleshooting steps for you to print your payroll forms, kimkennedy.
I appreciate you for providing us the error message when printing the forms. Also, I checked the error message you've encountered on our end and there's no reported case about this one. QuickBooks Desktop has a limitation when printing payroll forms. It can print up to $9,999,999.99 only in any box of a form.
If you did not exceed the limit, let's try opening another company file to check if you're having a problem with only one file and not the program itself. Let me show you how:
- In your QuickBooks, go to the File menu at the top left.
- Choose Close Company.
- In the No Company Open window, click the drop-down arrow in the Open a sample file icon.
- Choose a sample file and click on it.
Then, try printing a payroll form again. If the same something happens, there may be a damaged data on the company file you've been working with. We can run the Rebuild Data tool is built-in to fix any company file data issues. Just follow the steps and detail in the Fix data damage on your QuickBooks Desktop company file article.
If the problem persists, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.
Visit our Tax forms page for more insight s about adding and managing your tax forms.
I'd like to know how things going after contacting our support agent, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. Take care always.
