I appreciate you reaching out to our Phone support, @andriarad.
Let me give some clarifications about filing and mailing W2 in QuickBooks Online (QBO).
As mentioned by my colleagues above, the filing of W2 and delivery depends on how you set up your account if you chose us to pay and file your federal and state payroll taxes for you or if you opted to pay and file them yourself.
If you turned on auto pay and file, we mail the W-2s directly to your employees’ home addresses starting January 10. And if you've set up QuickBooks Workforce, your employees can also see copies of their W-2s online.
However, if you have turned off auto pay and file, you'll need to print and send the W-2s to your employees. Per the IRS, the W-2s need to be postmarked by February 2 and received within 7 business days after the postmark.
For more information about this, here's a great resource that you can read: Does QuickBooks file and deliver my W-2s?.
For future help, here's a resource to help you get ready during tax season:
Leave me a comment below if you have other payroll concerns. I'd be happy to work with you again. Take care and have a great day ahead.
