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Replying to:
ZackE
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Hi there, huggins1. I'd be more than happy to go over what you'll need to do when encountering a "One or more scheduled liability payments is missing information that will prevent it from displaying on the Payroll Center." message.
 

This type of error indicates that one or more scheduled liability payments weren't processed due to missing information. It can be fixed by correcting what your books are flagging on the payment(s).
 

Here's how:

  1. In your top menu bar, go to EmployeesPayroll Center, then access the Pay Liabilities tab.
  2. On your Other Activities section, click Manage Payment Methods.
  3. Choose Schedule Payments. A list of existing scheduled payments will be displayed. Look for any that show a warning sign (⚠️).
  4. If any of them are flagged for missing details, you'll need to use your Edit... button to enter the required info.


In the event you've entered all of your information, but still see the same error message displaying, you'll want to get in touch with our Customer Care Team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while you're signed in:

  1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
  2. Hit Contact Us.
  3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
  4. Click Continue.
  5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

 

Be sure to review their support hours so you'll know when agents are available.
 

Please feel more than welcome in sending a reply if there's any questions. I'll be here to help. Have a lovely day!

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