Thank you.  But that is NOT the problem that I am experiencing.  Our internet is quite fast.  The problem is that the DD activation is asking all sorts of personal questions about our client.  Our client does NOT have online banking, therefore, I am manually updating the DD banking information.  This should NOT take as long as it has been trying.  I put aside all my other work and let the DD spin around and around and around for 2.5 hours.  I got so disgusted with it that I finally closed it out.  I have tried this at various times during the early morning hours, during the day, as well as late into the evening.  I can assure you that our internet is NOT the problem.  The problem is that all of a sudden QB is making demands on the 'agents' to tap into their clients personal information and that is not how DD is supposed to work.  The route that the DD used before was simple and not a problem at all.  Now, all of a sudden, it's a huge issue.  So putting any internet speeds behind me, there is NO plausible reason or solution to fix this in a timely fashion.  As of now, I have chalked up more than 15 hours of trying to do this.  In my world where billable time is how I survive, this was a total and complete was of 15 hours.