Same problem just called and they dont know what they are doing. Why take our settings away (which I know this is what was done so we no longer have the tax set up function) and then not know how to change it for us. I just got off the phone with them and they were clueless on what I was talking about. I haev to run payroll NOW and if I still had this option to change I would be done with this by now and have it changed! You cant change the employer rate anywhere! QBO people are idiots and none of them are even in the US much less Washington state.