Hello there, Jam613.
If you're an employee and you're unable to view your W-2s, we have an investigation and our engineers are currently working on a permanent fix to this issue. I'd suggest contacting your employer and ask for a copy.
On the other hand, if you're the employer and can't view the form, you can try performing a few browser-troubleshooting steps. Stored cache files might have caused the unusual response. Try logging in to QuickBooks Online using a private browser.
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Then, you can follow these steps on how to access your Form W-2.
- From the Taxes menu, select Payroll Tax.
- In the Forms section, select Annual Forms.
- Select either All Employees or a specific employee name from the dropdown.
- Click W-2, Copies B, C & 2 and select the appropriate filing period from the dropdown.
- Select View and click the print icon. Then, select Print again.
If you're able to do so, you can clear the browser's cache to refresh the system. You can also use other browsers to isolate these kinds of issues.
Keep me posted on how this works. I'd be more glad to help. Take care and have a great day!
