Thank you. I did that (via chat). The representative was very helpful and logged my issue. Today I received the following response:

NoResponse <xxx> 10:16 AM (5 hours ago)

Dear Chris,

Thank you for subscribing to our updates on Investigation Spinning wheel, Unexpected error, or user already exists when trying to add Time Tracking user not saving. We appreciate your patience while we have researched this scenario.

While we are constantly evolving our products to provide you the best possible user experience, we do not anticipate a change to this product behavior in the immediate future.

This will be our final communication until something changes on this investigation. To be clear, we are not saying that engineering work has stopped in search of a resolution - if the status of the behavior changes, we will be sure to communicate that to you. While we work to find you a solution, we apologize for any inconvenience that this may cause you.

This is in reference to support contact Case Number xxxx

What??? What a horrible response!!! I am running a consulting business. It is imperative to add time tracking users so that the consultants can log their time and I can bill clients. I thought QuickBooks was in the business of empowering small businesses to grow. With this message, QuickBooks is keeping me from even running my business, much less growing it, and shows absolutely no sensitively or urgency to that fact. This isn't about a positive "user experience" as they say in the message. This is about simply running my business. This is a bug and it needs to be fixed. If I can't bill my clients, I don't have a business. I need this resolved by Feb 1 so that I can send out invoices to clients for the consultants I have working this month.

Is there a workaround?

Or, is there a competitor to QuickBooks to which I can transfer all my data asap? One that doesn't stop a business dead in its tracks? I don't ask that lightly...I've been running my business on QuickBooks for 8 years. I don't want to change (I don't have the time) but QuickBooks has put me in a no-win situation with this bug and apparent refusal to focus on fixing it.

Any suggestions would be appreciated.

Thank you.