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Replying to:
Jessica_young
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Thanks for this update, @jgrooms5.

 

Let me show you how to verify your data within your company file. This will identify any known data issues you may be experiencing that may be omitting the information from the SUI report. Here's what you'll do: 

  1. In QuickBooks, choose Window then Close All.
  2. Verify Data. Choose File then Utilities. Select Verify Data. If you see:
    • "QuickBooks detected no problems with your data," no further action is needed.
    • A specific error message, there may already be an article for it. You can always try searching for it in our QuickBooks Desktop support site for specific instructions.
    • "Your data has lost integrity," indicates there is data damage in the file. 

At this point, if there is data damage, you'll want to rebuild your data. Here's how:

  • Choose FileUtilities then Rebuild Data.
  • You will receive a warning message to backup your company file, press OK. A rebuild requires a company file backup beforehand because in rare cases the process may need to delete transactions or list entries to fix the file.  A backup of your company file will ensure you have a secured copy of your company file before any changes are made to it.
    1. Select where you want to save your backup, then select OK at the bottom of the QuickBooks Desktop Backup window.
      • If a message asks if you want to replace another backup file, select NO. Enter a new name in the File name field and click Save.
      • The Rebuild Data utility starts as soon as the backup is finished.
    2. Click OK when you get the message "Rebuild has completed".

 

Lastly, you'll want to check for any remaining data damage.  You'll run the Verify Data process again to check for remaining data damage. Select FileUtilities then Verify Data.  If the Verify detects additional damage it means the damage will need to be manually corrected. 

 

For more details on this process, you can check out this article: Verify and Rebuild Data in QuickBooks Desktop.

 

I'd love to hear how this works out for you! Please know I'm here to help with any additional questions you may have. Take care!

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