Hi @billmush,

Thank you for your prompt reply and also for sharing an update on your situation. I'll point you in the right direction for support with your query.

I understand that you already contacted our Technical Support team before. I suggest you speak with them again so they can investigate as to why you keep having this issue. After which, they can provide you the resolution for it. 

See this article for the steps: QuickBooks Online Support. Their hours of operation are also in this article, so you'll know there's always an available support representative when you contact them. 

If you have other concerns, feel free to place them in the comments below. I'll be sure to take care of them.